FunnelDash, Inc. (“FunnelDash”) provide financial products and services to growing companies. We understand that by using FunnelDash, you place your trust in us to handle your data and personal information appropriately, including your personal information and the personal information of individuals affiliated with your company, such as your company’s employees, contractors, or beneficial owners.
We want to make sure that you have all the information necessary about how we process—a fancy way of collectively saying use, collect, transmit, store, share, and erase—personal information, which does not include anonymized or aggregated data, so you can make an informed decision about how you want to interact with our products and services.
We know that you may have questions about how we process your personal information, so we have laid out how we process personal information about you. We’re always open to inquiries and suggestions on how we can improve; please reach out to our Privacy Team at [email protected].
The personal information we process depends on the products you use and how you access them. We process information when you directly interact with FunnelDash in the following ways:
Information needed to apply and create a FunnelDash Account
If you are opening a FunnelDash Account, we need to process a certain amount of preliminary information about you, your company, and individuals associated with your company to create a FunnelDash Account to comply with our legal and regulatory obligations. When you apply for a FunnelDash Account, we may process:
Information needed to use our products and services
We need to process personal information when your company assigns you a FunnelDash Card or otherwise allows you to use our products and services (for example as an employee or authorized representative). To use these services, we may process:
Information processed when you make a transaction
Each time you make a payment using a FunnelDash Card, we receive information about your transaction. We may receive this information directly from you or from our financial partners (including Evolve Bank) or the card networks (Mastercard or Visa). We may process:
Information automatically processed when you visit our websites or use our mobile app
We process personal information automatically when you visit our website or use our mobile app to make our services work, to prevent fraud and enhance security, to understand your preferences, and to tailor services to you for the best possible experience. We may process:
Browser and device information.
Information about your use of our website.
You can block these at any time using your web browser settings, but doing so may limit browsing experience and your ability to use certain features of our services.
Information processed when you interact with FunnelDash teams
We may process personal information about you when you call, chat, email, or interact with members of FunnelDash teams (such as Customer Experience, Sales, or Marketing), including:
Information processed when you join a webinar or event
We may process personal information about you when you join FunnelDash at an event in person or online via a webinar. We may collect this information directly or obtain it from a third-party service provider. We may process:
Information processed when you enter into a sweepstakes, contest, or other promotion
We may process personal information when you enter a sweepstakes, contest, or promotion to administer those programs, including:
Information processed when you use FunnelDash
FunnelDash may process personal information about you when you deposit or send funds, send or receive an ACH or wire, or interact with FunnelDash sales or customer experience representatives. We may process:
FunnelDash Account Information
Information related to an ACH payment.
Information related to a wire transfer.
Information related to the processing of a check.
We may process personal information we receive from financial partners, identity verification services, and other third-party service providers, and information you share with us about your use of their products and services:
Information necessary to comply with regulatory and legal requirements
When you open a FunnelDash Account as a company owner or an administrator on behalf of a company, or you provide information of an individual with an ownership interest in a company, we may process personal information we receive from identity verification services and other third-party service providers that we must keep to comply with the law, including:
Information processed to integrate third-party products and services with your FunnelDash Account
When you choose to link your FunnelDash Account with products and services provided by our business partners, we may process personal information we receive from them to ensure our products and services work properly together.
Your bank. To underwrite, provide you the highest credit limit possible, and determine your eligibility for FunnelDash Cash Rewards, we may require you to give us information about your company’s finances and access to your company’s bank account. We may use third-party service providers to process information about your company’s bank account activity. When you link your bank account, we may process the bank account credentials and all information associated with the bank accounts associated with those credentials, including:
If you do not link your bank directly, we process information you provide with copies of your bank statements and other financial information about your company.
To link your bank account with your FunnelDash Account, a third-party service provider may use and store your bank account credentials. We do not store your bank account credentials on FunnelDash systems.
FunnelDash Account connections. We may offer the ability to connect your FunnelDash Account with accounting services (such as QuickBooks Online, Xero, and Netsuite), Payment services (Shopify, Stripe, Square, Amazon, Paypal, etc), and other products and services. We both provide personal information to and receive personal information from these services on your behalf.
Accounting and expenses services. When you direct us to connect your FunnelDash Account to these services, we may collect certain information to make those integrations work, including:
The information we collect may differ based on the accounting service and the choices you make relating to that service.
Ecommerce revenue platforms. When you connect to an ecommerce revenue platform like Shopify or provide us ecommerce revenue data via other platforms like Amazon, PayPal or Braintree, we may receive data about your ecommerce revenue account, including:
Program partners. We get information from financial service providers such as our issuing bank, card networks, and financial institutions that process payments on our behalf to make our services work. The information we get includes personal information related to your transactions using a virtual or physical FunnelDash Card as described above.
Information processed to conduct fraud monitoring, prevention, and detection
We process personal information from our business partners, financial service providers, credit reporting agencies, identity verification services, public sources, and other third parties to prevent fraud.
Information processed as a result of a business partnership, referral, or agreement
We enter into agreements with financial partners and other businesses that provide products and services related to ours, and as a result of these partnerships, FunnelDash may receive personal information related to that particular relationship or partnership. We may process information about:
We process your personal information for the reasons stated specifically in this policy, but we may also process personal information about you to:
Operate our business and provide tailored services to you.
Provide you with support.
Anonymized and aggregated data
To better target advertisements, improve, and market our products and services, and for other promotional purposes, we may reasonably transform personal information into de-identified information removing or masking information that could be used to identify you and by aggregating or combining de-identified data with other information. If you don’t want us to use your data in anonymized or aggregate form for promotional purposes, contact us at [email protected]
Sharing for business purposes only
No sale of personal information
We do not and will not sell or allow our service providers to process your personal information for their own use without your express consent, unless the processing of that information is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, protect our property or operations, or enforce the rights and protect the property or operations of our business partners and customers.
Making a payment
We share some personal information about you, such as your name and information about the payment method, with the person or merchant you are paying.
Anonymous or aggregated information
We may share anonymized or aggregated information, or other data that does not directly identify you or your company, with third parties.
FunnelDash, Inc. may share personal information we process about you with other FunnelDash companies to provide additional services to you, determine eligibility for new products and offers, and for other legitimate business interests.
We may share your personal information with our service providers that operate and provide services on our behalf. These service providers need access to your personal information to perform information processing, manage or enhance our customer information, tailor services to you and your preferences, and perform other services related to our business. We work with our service providers to make sure that they do not sell the personal information that we share with them.
Financial and business partners
We may share personal information to facilitate the services we provide to you with our business and financial partners.
Credit reporting agencies. We share information about you and your account with credit reporting agencies to verify information about your business, to report on your business’s performance, and to report late payments, missed payments, or other defaults, which in some cases may contain personal information.
Card network partners. Mastercard separately processes information related to your use of your cards. For more information on how Mastercard and Visa handle your personal information, please visit Mastercard’s Global Privacy Notice, respectively.
FunnelDash partners. FunnelDash may share transaction data and personal information about you with its financial institution partners and service providers, including banks that we use to help process transactions, to comply with contractual obligations, and allow us to execute on your transaction or investment instructions. FunnelDash owns and controls the transaction data and other personal information we share with these partners.
Partnerships and referrals. We may share personal information to facilitate referral partnerships. For example, if you were referred to us through an organization we may provide confirmation to that organization that your company opened a FunnelDash Account with us, and information relating to your FunnelDash Account activity solely for the purpose of calculating any referral fees we owe related to the referral.
Sharing authorized by you, your users, or authorized representatives
Accounting and expenses integrations. We may offer integrations with many popular accounting services (such as QuickBooks Online, Xero, and Netsuite). We may share information with those services solely as directed by you, your users, or authorized representatives.
Compliance and compelled disclosure
We may share personal information:
If you ask us to delete specific personal information (see “Your Choices About Your Personal Information” below), we will honor your request unless deleting the information prevents us from billing for our products and services, calculating taxes, conducting required audits, or carrying out other legitimate business functions, or we are required by law or contractual obligation to keep that information.
We use organizational, technical, and administrative measures designed to protect personal information; however, no data security program is entirely secure. Please contact us at [email protected] immediately if you believe that your personal information or any other confidential information that you have provided to us is no longer secure or has been lost or stolen. If we confirm that there has been a breach of personal information or confidential data related to you, we will notify you
Use by minors
If you are under the age of 18, you may not have a FunnelDash Account or use our products or services. We do not knowingly process any information from, or direct any of our products or services to children under the age of 18. Please do not provide us with any personal information related to children under the age of 18.
Personal information related to administrators, employees, company owners, and authorized persons or representatives
When you sign up for FunnelDash Cash Rewards, information related to and collected as a result of your use of that product may be collected by FunnelDash.
You may choose not to receive promotional emails from us by following the unsubscribe/opt-out instructions in those emails, but we may still send you non-promotional messages relating to material or transactional information about our products and services such as updates to our platform agreement, privacy notices, security alerts, and other notices relating to your access to or use of our products and services.
Deletion or closure of a FunnelDash Account
Closure or deletion of your company’s FunnelDash Account will mean that you permanently lose access to the personal information and data associated with the FunnelDash Account. Certain personal information or de-identified information associated with your company’s FunnelDash Account may nonetheless remain on systems owned or maintained by FunnelDash where required to comply with the law, our contractual obligations, or carrying out legitimate business functions.
To comply with legal and regulatory obligations, we retain certain personal information associated with rejected applications for FunnelDash Accounts.
If you are a California resident, you have certain rights over the information that we have about you which are further described at https://www.FunnelDash.com/legal/privacy-notice which is incorporated herein by reference (the “California Privacy Notice”). As further set forth in the California Privacy Notice, you have a right to:
Exercising your choices
To exercise your choices about your personal information, please contact our Customer Experience team at 805 826-DASH, during available support hours. We will need to verify your relationship to the FunnelDash Account (for example, if you’re an administrator of a FunnelDash Account) and verify your identity. Verification will require that you verify your email and phone number and provide a copy of a government issued ID to us. We may take additional steps to verify that you are authorized to make the request. If you are an end user of FunnelDash’s services and not a direct customer of FunnelDash (for example, your company uses FunnelDash and you’re an employee or authorized representative of that company), you should direct requests relating to your personal information to the administrator of your company’s FunnelDash Account. We will not discriminate against you for exercising any of your rights.
Sale of personal information (“Do Not Sell My Personal Information”). We do not sell your personal information.
If you have concerns, questions, or would just like to better understand our privacy practices at FunnelDash, please send an email to [email protected] or if you prefer to contact us by mail, please write to FunnelDash, Inc., Attn: Legal, 12020 Pepperidge, Austin TX 78739, United States.